★Exam Description
　　 The Support exam (SUPRT 640-606) is one of four exams required to achieve the CCNP Routing and Switching certification.
　　★Exam Topics
　　 The following topics are general guidelines for the content likely to be included on the Support exam. However, other related topics may also appear on any specific delivery of the exam.
　　■.Connectionless Models
　　 ** Demonstrate knowledge of troubleshooting targets for connection-oriented and connectionless protocols
　　■.Troubleshooting
　　 ** Demonstrate knowledge of common data link layer characteristics and key troubleshooting targets likely to be found in campus network
　　 ** Describe the types and purposes of tools commonly used for network troubleshooting processes
　　 ** Describe and use the Cisco information resources (especially those in the CCO World Wide Web site) that can assist with troubleshooting processes
　　 ** List the preferred methods for escalation of troubleshooting issues to Cisco's service and support programs
　　 ** Demonstrate knowledge of connection sequences and key troubleshooting targets within TCP/IP, Novell IPX, and AppleTalk
　　 ** Use troubleshooting tools and minimize their impact on a Cisco router's switching type and data flow
　　 ** Identify and use Cisco IOSTM software commands and debug utilities to filter, capture, and display protocol traffic flows
　　 ** Describe an efficient problem-solving method when troubleshooting and documenting internetwork problems
　　 ** Use proven problem isolation techniques to list the symptoms of common TCP/IP problems
　　 ** Apply diagnostic tools to solve network problems that include systems running TCP/IP with Windows NT/95 clients and servers
　　 ** Use proven problem isolation techniques to list the symptoms of common Novell IPX problems on router networks
　　 ** Use proven problem isolation techniques to list the symptoms of common AppleTalk problems on router networks
　　 ** Apply diagnostic VLAN tools to switched and routed VLAN configuration problems
　　 ** Use Cisco IOS router troubleshooting commands with Catalyst switch troubleshooting commands
　　 ** Use proven problem isolation techniques to list the symptoms of Catalyst 5000 and VLAN problems on switched Ethernet Networks
　　 ** Apply diagnostic tools to trouble tickets and solve classroom network Catalyst 5000 problems that simulate real-life networking malfunctions
　　 ** Use Cisco IOS commands and problem isolation techniques to identify the symptoms of common ISDN BRI problems
　　 ** Apply diagnostic tools to trouble tickets and solve ISDN BRI problems that simulate real-life WAN malfunctions
　　 ** Use Cisco IOS commands and problem isolation techniques to identify the symptoms of common WAN and Frame Relay problems