1.Drag Drop question

　　Drag and drop question. Drag the items to the proper locations.

　　Correct Answers:

　　2.Drag Drop question

　　Drag and drop question. Drag the items to the proper locations.

　　Correct Answers:

　　3.Which three components belong to the Cisco CallManager Express CRM solution? (Choose three.)

　　A:Cisco JTAPI host software

　　B:Cisco CallManager Express

　　C:Microsoft Remote Screen Pop Services (RSPS)

　　D:Cisco Security Device Manager

　　E:Microsoft CRM

　　F:Cisco CRM Communications Connector

　　Correct Answers:　B, E, F

　　4.Given a customer scenario where a contact center is not installed, describe the benefits of installing the Cisco CRM Communications Connector application.

　　A: The business saves money by not having to purchase contact center software because the Cisco CRM Connector software handles the call routing and queuing.